Frequently Asked Questions

All the FAQs we get and give.

Order Status

How do I check the status of my order? How do I change my address or cancel my order? My items have yet to arrive. What should I do? I chose self-pickup for my order. Can I come directly to collect my booze? Will my order be processed during the weekend and public holidays?

Product Availability & Price

Does Boozeat have a physical shop that I can visit to view the stock? Are your products authentic? Could you recommend me what booze to order? If found a cheaper rate on general hypermarket retail chain, how do I claim a best price guarantee refund? What happens if something is out of stock? Is there a maximum quantity I can order at Boozeat?

Returns & Refunds

Return Policy Returns and Credits Quick & Easy Exchanges Return or Exchange Eligibility Window

Boozeat Friend Referral

What is Boozeat Friend Referral Program? When can I earn my 10 Boozeat credits? How do I go to the referral page? How do I invite friends? Who are eligible to be invited? How to know whether my friend accepted my request or not? Are there any limits of friends/credits that I can invite/earn?

Shipping & Delivery

Shipping & Delivery Time Do you offer free shipping? Other Terms & Conditions Do you offer self-collection services? Where is your pickup location? Can I pick-up anywhere else? Will I have to sign for my package? What if I am not home when my package arrives? What is the delivery time? Delivery Charges on Beer, Cider and Soft Drinks Category

Location

Do you ship internationally? What is your shipping area? Is it possible to order using a foreign credit card? Are there any areas in West-Malaysia that BOOZEAT does not deliver to? Do you ship to PO Boxes or Military addresses?

Boozeat Credit System

What are Boozeat credits for? How do I sign up for Boozeat credits? How do I earn my Boozeat credits? When can I start earning Boozeat credits? Will my Boozeat credits expire? Is there a limit to the number of Boozeat credits I can earn? Where do I check my Boozeat credit balance? I have made my purchase. When will I receive the Boozeat credit? What should I do if I do not get my Boozeat credit after I made my orders? Can I convert my Boozeat credits into cash or transfer it to my friends?

Others

The payment gateway indicates that the payment failed. What to do? Does Boozeat offer any discounts for first purchase? I need more answers!