Returns and Credits
- Returnable items priced at RM999.99 and under can get a refund in the form of Boozeat Credits. For returnable items priced at RM 1,000 and above, there are 2 options for refund:
- Receive Boozeat Credit with no additional return charges.
- Receive a refund back to the original form of payment minus RM20 return shipping + 3% of total bill charged.
- Boozeat Credits can only be used on our site. But you can’t use these credits and sneakily purchase Gift Cards.
- If you request a refund to the original form of payment and had used Boozeat Credits to purchase the item in question, we’ll restore the original Boozeat Credits to your store credit account. Once you have selected to receive your refund in Boozeat Credits, you can’t change it onto any form of original payment for cash back.
- If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a cheque to the billing address you provided us on the site. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, contact us and you will receive your refund in Boozeat Credits.
- Boozeat Credits earned is NOT exchangeable to cash.
- We have the absolute discretion to refund and cancel the transaction if there is no stock available or as we deem appropriate.
- If you did not get any of that, don’t worry. It’s a lot to take in. Let us help you out. Drop us a message at firstname.lastname@example.org